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ISO9001 Standards

As a service support community, we should have a strong interest in standards and tools that provide discipline and controls over support work instructions and all the other documents and records that comprise a company's support procedures. ISO standards, particularly ISO9000 provide this capability. ISO9000 implementations can be audited by external (certified bodies) to provide even greater creditability for the organisation's service capability.

Resource Link Comments
Standards Australia Org Standards Australia The non-government Standards body in Australia
Leanman Hub Pages Leanman HubPages Commercial site, but contains some very good free training material including short videos on ISO9001:2008


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