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Work Heath and Safety

Work Health and Safety - Overview

Work Health and Safety, whilst seeming unrelated to quality objectives and deliverables in an IT Service Management business, can still be demonstrated as critically related to any company's ability to safeguard it's workers and operational viability. This applies just  in any industry, ITSM included.  The articles here will look at WHS issues, practices and  processes, that may be usefull in many industries.

 Our Vision at QualityHelp is to guide IT support folk in the principles and value of quality management through team involvement and sharing.


Risk Management in Work Health and Safety

In a recent article on  Quality Management for Work Health and Safety, we talked about the wisdom of founding a WHS Management System on both WHS standards (eg. AS/NZS 4801) and Quality Management standards (eg. ISO 9001).  Risk Assessment starts in the PLANning stage of a PDCA cycle, and Risk Management should be pervasive almost everyday in the DO or Operations of a business.

This is equivalent to Preventative Action in IS 9001 terminology, and whilst it may be a significant control facor for product / service quality in the context of Quality Management, in a WHS management system it could be a critical factor in avoiding serious injury or death. Invoking Incident Management after an emergency sytuation is far too late.

Managing Work Health and Safety Incidents

A key function in a Work, Health and Safety management system is dealing with accidents, workplace injuries and related health issues, as well as all other events and problems that pose an immediate or potential risk to al people in the work premises.

Apart from immediate application of Emergency Procedures where required, an Incident Reporting system is required to report and process all these situations, and goes far beyond just recording circumstances and reporting the events.

Quality Management for Work Health and Safety

When it comes to building a rigorous Work Health and Safety Management System, Quality Control takes on a far greater and more critical function than just happy customers and business success.

The health and safety of workers, customers and visitors may depend on the soundness of the system, total commitment by all staff to WHS practices and processes, and continuous monitoring of the WHS management system for both effectivenes and compliance to commitments and regulations.

Work Health and Safety Training

Training is not only the starting point for implementing a robust Work, Health and Safety management system, it also provides a crucial method for ensuring the system remains relevant and effective, as well as fostering continual safety awareness for both management and staff across the organisation.

The initial exposure to training on WHS in might typically begin with an introductory presentation or short training course provided by a consultant or external trainer.  There are plenty of online training resources available for a business to self-train, but it is strongly advised that professionally trained Wok Health and Safety consultants are involved from the start of an implementation project. Larger organisations would be advised to hire a WHS Officer with appropriate experience an training.

Who Owns Risk Management in the Workplace

Risk Management in the workplace is the duty of owners and occupiers of any premises used as a place of work.

It doesn't have to be rocket science, and can be easily simplified into a four step process. The trick is to methodical, thorough, and assign clear actions and owners.

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